Returns

Unused plush in original condition with both tags attached can be returned within 30 days of delivery for a refund to the original payment method. This applies to every destination we ship to.

How to return

1. Sign in and open the order under Orders, or quote the order number from your confirmation email.
2. Tell us which items are coming back. US customers receive a prepaid label; customers in Australia, New Zealand, the UK, Europe and elsewhere post the parcel back tracked and we refund the item price.
3. Refunds are issued within 5 business days of the parcel arriving. Original shipping is refunded when the return is our error.

Not returnable

Sealed trading card products once shipped (final sale, in line with the industry), items marked final sale, personalised items, and plush that has been washed or has had its tags removed.

Damaged or wrong item

Contact us within 7 days of delivery with a photo and we will replace it or refund it in full, including shipping, wherever you are.

Consumer rights

Nothing here limits the rights you hold under the Australian Consumer Law, the UK Consumer Rights Act 2015 or EU consumer protection rules. Where those rights are broader than this policy, they apply.